Frequently Asked Questions (FAQs)
Answers to your most common questions about custom software development, integrating with your current ERP/CRM, e-commerce, Artificial Intelligence agents, timelines, GDPR compliance, and technical support.
Do I have to replace the ERP, CRM, or software my company already uses?
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Do I have to replace the ERP, CRM, or software my company already uses?
No. We adapt 100% to the tools your team already uses every day. Through custom APIs, webhooks, and connectors, we make your ERP (SAP, SAGE, Microsoft Dynamics/Navision, Odoo, Holded, or proprietary systems), email, WhatsApp, and online store communicate automatically without disruptive migrations.
Which ERP, CRM, and e-commerce platforms can you integrate with?
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Which ERP, CRM, and e-commerce platforms can you integrate with?
We integrate with virtually any platform on the market: ERPs such as SAGE, SAP Business One, Microsoft Dynamics / Business Central, Odoo, A3, or custom SQL/Oracle databases; e-commerce platforms in WooCommerce, PrestaShop, Magento, or Shopify; LMS platforms like Moodle; and scheduling tools like Google Calendar or Microsoft 365.
What kind of repetitive tasks can be automated in a company?
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What kind of repetitive tasks can be automated in a company?
We automate everything from receiving and reading supplier invoices, delivery notes, and waybills using AI Vision, to real-time stock and order synchronization between warehouse and web, instant student enrollment in virtual campuses upon payment, automated monthly PDF billing, and commercial visit tracking.
How do you calculate the budget for a project?
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How do you calculate the budget for a project?
We do not force rigid packages that make you pay for licenses or features you do not need. First, we hold a free discovery meeting to analyze your operations, define the exact technical scope by phases or milestones, and deliver a transparent, itemized proposal 100% tailored to your goals.
How long does it take to launch an automation or custom software project?
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How long does it take to launch an automation or custom software project?
It depends on the scope: targeted workflow automations, ERP connectors, or AI assistants are typically deployed within 2 to 4 weeks. Custom web platforms, corporate CRMs/ERPs, or complex e-commerce systems are delivered in iterative milestones (typically 6 to 12 weeks) so you can validate progress from month one.
What sets Pyramica apart from other technology agencies?
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What sets Pyramica apart from other technology agencies?
Real engineering depth and track record. We have over 30 years of experience building mission-critical software, payment gateways, CRMs, and data infrastructures for leading companies such as Waylet (Repsol), Grupo Puma, Oleoestepa, Federópticos, and Lamaignere. We don’t apply fragile patches—we build robust, scalable solutions.
How do Voice and WhatsApp AI agents work?
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How do Voice and WhatsApp AI agents work?
We train an intelligent assistant on your company’s actual procedures, pricing, catalog, and business rules. It can answer phone calls with a natural human-like voice 24/7 or reply on WhatsApp Business, resolving FAQs, checking live order status, or booking appointments directly into your team’s calendar.
Can Artificial Intelligence read documents or classify incoming emails automatically?
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Can Artificial Intelligence read documents or classify incoming emails automatically?
Yes. We implement computer vision (advanced AI OCR) and natural language processing systems capable of reading supplier invoices, delivery notes, or incoming emails, extracting structured data, detecting urgency levels, and automatically filing or routing them to the right case file and department.
What happens if an AI agent receives a complex inquiry that requires human attention?
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What happens if an AI agent receives a complex inquiry that requires human attention?
We always design smart human-handoff workflows. Whenever the assistant detects a sensitive issue, a complex custom request, or a client asking to speak with a person, it transfers the conversation along with a structured summary to the right team member via WhatsApp, Telegram, email, or CRM.
Do you build custom web applications, CRMs, ERPs, and B2B portals from scratch?
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Do you build custom web applications, CRMs, ERPs, and B2B portals from scratch?
Yes, that is one of our core specialties. We build custom web platforms using modern frameworks (such as Laravel, PHP-FIG, Node, or Python) with granular role permissions, private portals for clients or distributors, real-time executive dashboards, PDF/Excel reporting, and connected mobile apps.
Do you develop custom plugins and payment gateways for WooCommerce, PrestaShop, and Magento?
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Do you develop custom plugins and payment gateways for WooCommerce, PrestaShop, and Magento?
Yes. We have extensive experience developing official modules and custom plugins for WooCommerce, PrestaShop, and Magento—such as the official Waylet (Repsol) payment gateway—as well as multi-POS routing, Bizum, installment billing, multi-currency selectors (EUR/USD), and multi-VAT tax rules.
Can you migrate our online store without losing customer history or SEO rankings?
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Can you migrate our online store without losing customer history or SEO rankings?
Absolutely. We execute end-to-end migrations (for example, from Magento or legacy platforms to modern WooCommerce, PrestaShop, or custom architectures) preserving your historical customers, orders, and invoices while applying a strict 301 redirect map to protect and boost your search engine rankings.
Does my company own the source code and intellectual property of the custom software?
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Does my company own the source code and intellectual property of the custom software?
Yes. Once the project is completed and settled, your company holds full ownership of the custom-developed solution, with no artificial vendor lock-in or hidden per-user licensing fees. We also deliver complete technical documentation and train your team.
Are your AI solutions and custom software compliant with European GDPR data privacy laws?
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Are your AI solutions and custom software compliant with European GDPR data privacy laws?
Absolutely. Every architecture we build is engineered under strict European GDPR compliance. Your confidential business and customer data is never used to train public AI models, and we can deploy your infrastructure on dedicated or isolated European servers.
Do you offer managed cloud hosting, maintenance, and technical support after launch?
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Do you offer managed cloud hosting, maintenance, and technical support after launch?
Yes. We partner with our clients long-term, providing high-availability cloud hosting, automated daily backups, 24/7 monitoring, security updates, and direct support from our senior engineers to evolve your platform as your business grows.
Where are your offices located and which countries do you serve?
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Where are your offices located and which countries do you serve?
We have physical offices in Seville (Bormujos) and Madrid (C/ Gaztambide 55, Spain), and we work both on-site and remotely with companies and institutions across Spain, Europe, the UK, the US, and Latin America.
Have a specific technical question about your project?
Tell us which software tools you currently use and what goal you want to achieve. We will review your case free of obligation from our Seville and Madrid offices.